Help

How to create an account?

Once you are on Olit.com, go to the top right of the page and click on SIGNUP. Please note that you need a functioning email address to create an account on Olit.com. Signing up and creating an Olit account is free. After you sign up, be sure to complete your account information.

 

How to book?

Use our Olit property search box, select the dates, type of property, number of guests, your dates and click search. Once you successfully found your favourite place, click on book now. Before booking please make sure you read reviews, descriptions, house rules, and amenities for each place to see if it’s the right fit for your trip. If you have any questions please contact our concierge and he/she will clearly answer all your question and help you decide on your next booking.

 

Book now?

Olit.com is a real time booking system, Like the name suggests, you can confirm a reservation on the spot. Your booking will be confirmed and an email confirmation will be sent to your email once your credit card is charge. Full payment is required including taxes, service fees, cleaning fees and the security guarantee.

 

Security guarantee?

On checkout and after property inspection, we will refund the full amount to your credit card.

 

Payments?

Booking charges are paid in advance in conjunction with the booking, by credit card only.

 

Refund and cancellations?

When cancelling less than 24 hours before the arrival date no refund will be made. Please see out cancellation policy.

 

No show?

No refunds for no show guests.

 

Force majeure?

Olit can cancel a reservation without notice in advance due to force majeure, strike or other circumstances out of control of Olit.com. Full refund will be made in this case.

 

Arrival?

Olit.com will be waiting for you at front desk upon your arrival, electronic or paper copy of the reservation must be with you during checkin.

 

Damages?

By making a reservation and payment the guest accepts his responsibility for any defect or damage to the room/condo, the building, furniture, equipment etc. incurred during his stay including any cost of extra cleaning. The guest must report to Olit administration as soon as possible any faults and defects occurred during his stay. By his/her reservation and payment the guest authorizes the Olit to draw any costs mentioned above via credit card used with payment for the stay. An invoice will be sent after repair of the damages.

 

During the stay?

The number of persons staying in the room over night may not exceed the number stated when booking. If the guest wants extra persons to stay over night he must inform Olit management and settle any extra charge. The reservation is strictly personal - in case of transfer without informing Olit the reservation will automatically be cancelled and guest will be asked to checkout immediately without refund.

 

Smoking rules?

Smoking is not allowed indoors. Olit reserves the right to change the guest up to $5000 CND cleaning including washing of curtains, bed covers, duvets as well as cleansing of upholstery fabrics and carpets.

 

Personal data?

Personal data will only be forwarded to public authorities and only in accordance with the relevant legislation.

 

Complaints?

In case of fault or unsatisfying conditions please inform Olit management as soon as possible and we shall make every effort to solve the problem.